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New York city’s emergency call operators caught up in the chaos of the september 11, 2001, Attacks offered calm empathy but little help to callers trapped in the doomed World Trade Centre, according to partial transcripts of several calls released today.

“The Fire division, EMS, Is crawling in all places, A fire department operator assures a caller who is trapped exceeding 100 people on the 106th floor. “They’re trying to help everybody as much as they can, alright,

the letter came in at 9:10am, Seven minutes following the second plane hit. The tower hit bottom 49 minutes later.

The words of the operators but not the callers were released after The New York Times and several victims’ relatives sued to get them.